Welcome to https://srujanafoodcourt.site/ (“Srujana Food Court”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, online ordering platform, services, and products. By accessing, browsing, placing an order, or using any service on this website, you agree to be bound by these Terms along with our Privacy Policy and other applicable policies. If you do not agree to these Terms, please do not use our website or services.
1. Eligibility
To use this website and place orders, you must be at least 18 years old or accessing the website under the supervision of a parent or legal guardian. By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.
2. Use of Website
You agree to use Srujana Food Court only for lawful purposes. You shall not misuse the website by attempting to gain unauthorized access, introducing malicious software, or engaging in activities that disrupt website functionality. We reserve the right to restrict or terminate access if any misuse or violation of these Terms is identified.
3. Account Registration
Certain features may require account registration. You agree to provide accurate, current, and complete information during registration and to keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. Any unauthorized use must be reported immediately.
4. Products and Services
Srujana Food Court provides freshly prepared food items and related services through its online platform. While we strive to ensure accuracy in menu descriptions, pricing, and images, actual products may vary slightly due to availability, seasonal ingredients, or preparation methods. We reserve the right to modify or discontinue menu items at any time without prior notice.
5. Pricing and Payments
All prices displayed on the website are in the applicable currency and may include or exclude taxes as specified. Prices are subject to change without prior notice. Payments must be completed using the available payment methods at checkout. By placing an order, you authorize us and our payment partners to charge the full order amount to your selected payment method.
6. Order Placement and Acceptance
Placing an order through our website constitutes an offer to purchase. Orders are considered accepted only after confirmation is provided by us via email, SMS, or website notification. We reserve the right to cancel or refuse any order due to availability issues, pricing errors, delivery limitations, or suspected fraudulent activity.
7. Delivery and Pickup
Delivery times provided are estimates and may vary due to traffic, weather, location, or operational constraints. We are not responsible for delays caused by third-party delivery partners. For self-pickup orders, customers are responsible for collecting orders within the specified timeframe. Risk of loss passes to the customer upon delivery or pickup.
8. Cancellations, Refunds, and Returns
Due to the perishable nature of food products, cancellations or refunds may be limited. Requests must be made immediately after placing the order and before preparation begins. Refunds, if applicable, will be processed according to our Refund Policy. We do not accept returns on prepared food items unless there is an issue with quality or order accuracy.
9. Food Safety and Allergens
We take food safety seriously and follow standard hygiene and preparation practices. However, our kitchen may handle common allergens such as nuts, dairy, gluten, and soy. Customers are responsible for informing us of any food allergies or dietary restrictions before placing an order. Srujana Food Court shall not be liable for allergic reactions unless caused by gross negligence.
10. Promotions and Offers
Promotional offers, discounts, and coupons are subject to specific terms and validity periods. Offers cannot be combined unless stated otherwise. We reserve the right to modify or withdraw promotions at any time without prior notice.
11. Intellectual Property
All content on this website, including text, images, logos, menus, graphics, and design elements, is the intellectual property of Srujana Food Court and is protected by applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is prohibited.
12. User Content and Reviews
Customers may submit reviews or feedback. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual right to use, display, and modify the content for promotional or operational purposes. We reserve the right to remove content that is misleading, offensive, or violates these Terms.
13. Third-Party Services
Our website may integrate third-party services such as payment gateways or delivery partners. We are not responsible for the policies, actions, or performance of third parties. Use of such services is subject to their respective terms and conditions.
14. Limitation of Liability
To the maximum extent permitted by law, Srujana Food Court shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.
15. Indemnification
You agree to indemnify and hold harmless Srujana Food Court, its owners, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website.
16. Termination
We reserve the right to suspend or terminate access to the website or services without notice if you breach these Terms or engage in unlawful or harmful conduct.
17. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.
18. Modifications to Terms
We may update these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website after changes indicates acceptance of the updated Terms.
19. Contact Information
For any questions, concerns, or support related to these Terms, please contact us through the contact details provided on https://srujanafoodcourt.site/.